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WHY YOUR MENTIONS DON'T WORK

Sat Aug 29, 2015, 11:20 AM
                Hello everyone :wave:
            This journal contains very important information for all of us so I ask you to please share it so other people can see it and know this isn't a bug.



            Over the last month I've had trouble in sending mentions and possibly receiving them as well. I've posted two journals, one on August 5th and one on August 25th Me in gifI was tagged by Mrs-Freestar-Bul :aww: Here is the original journal
Rules:
a) Any number of facts is acceptable.
b) Every fact you post about yourself must be accompanied by an appropriate gif.
c) Tag how many people you want.


1) I hate liars. So much.


2) After a bad laryngitis a few years back my singing voice got even worse.

3) I rarely say "I love you", but when i do, i mean it.

4) I feel like a queen every time i receive a package (currently waiting for one from Boohoo).

5) I am terrified of losing my cat.

6) I am very passionate about the things i love.

7) I will get a tattoo soon.
My Daily Deviation Highlights        I was tagged by Astarsia and Minato-Kushina to take part in this wonderful project and i am more than happy to join in. I would like to invite everyone who sees this to also get involved and spread the word about it :heart:
Below i will share the info given by the initiator of this project, Mrs-Durden.
        Welcome to a Community Volunteer project in which we will be highlighting our favourite Daily Deviations featured within the recent weeks! We would like to encourage the community to join in on this project by simply going through the Daily Deviations page and collecting some of their favourite pieces of art within a journal titled "My Daily Deviation Highlights"! We hope this project will help spread awareness and love for Daily Deviations and our fellow deviant artists!
Use the hashtag 
in which I tagged and featured people, but I was surprised and confused when people told me they didn't receive my mentions. WHY, I asked myself. I posted a comment on both the journals in which I copy-pasted all the people I tagged originally, but they didn't get the notification this time either. WHY, I asked myself again.

            Right after this I got around and asked people if they had the same issue; turns out some of them did. It was obvious to me that this must be a bug since I wasn't the only one experiencing it (also proved I didn't do anything wrong or that I wasn't crazy). I sent a report to the Help Desk in which I stated the issues I was experiencing and the next day I received this reply:

            "(...) Is it possible that this user posted their journal then edited it and added in your artwork/name? If so it would explain why you were not notified. Only original posts of mentions send a notification, edits don't."

            Since this wasn't what happened, me being the one who posted those journals and comments, I went ahead and continued the discussion:
            "(...) Someone told me yesterday about a spam limit, eg. if I have in my journal more than 100 deviations/names/icons they will not receive the mention because it's considered spam by the system. Even if that was the case, the first journal and those two comments do no meet this standard; plus, from the latest journal, the DD feature one, few people appear to actually have received the mention while the vast majority didn't. I can't tell you for sure if the artists I featured received the mention or not because I didn't contact them, but given the fact that none of them came to comment on the journal makes me think perhaps they didn't either."

            I said 100 just to make a point, i don't know what the actual limit is.
            Then I received this enlightening reply which can put all our minds to rest:

            "(...) There is indeed a spam filter for mentions that can cut off after a certain point. There is also a velocity filter which can cut you off if you are leaving too many mentions in a certain time period. (...) As an example, it would appear that comments like this one: comments.deviantart.com/4/2825… are using avatars from plz accounts; that particular formation is trying to send 12 mentions at once. Multiplied by however many of those you send back to back all add up."



            So there it is, the answer to our mention/notification problems. It is not a bug, it's just the anti spam system doing its job and now we also know how it works :la:


Conclusions


                 You receive a mention only if you/your work is posted in the original comment/journal, if you're added after an edit, then you won't be notified.

                If you post comments too quickly, the spam limit activates and you will have to wait a while until you will be able to post again.

                The mentions in your comments add up with those in your journals and after reaching a certain limit, the artists/artworks won't receive any notification; hence it can happen that only some people in your comment/journal will be notified while the others won't.



My advice


            If you're doing (long) features on a regular basis and also comment a lot, avoid using many mentions in your comments so you won't reach the anti spam limit. This way you are sure the artists you feature/tag will receive your notifications.


 
            I hope this helped shed some light on what was going on with the notifications. Please spread the word about it and show this journal to others so they won't send a ticket to the help desk anymore on this topic. Let's help the staff a bit by not flooding them with tickets about bugs that are in fact just the anti spam system doing its job.
 
            In the end, I would like to thank the staff member who was  patient and kind and helped me understand what is happening. I'm well aware the staff is under a mountain of pressure trying to reply to us all and solve our problems/tickets, so please be patient with them and show them some love. They always do their best to help and if they don't succeed, it is because it's out of their hands (I'm referring to the site's rules and policies which are not under their control), not because of bad will.

            Have a wonderful day and spread this around! :heart:


Skin by Nobody
The reason why some mentions don't seem to work! I strongly encourage you to share it with your friends and watchers.
Journal edited with help from Andorada :heart:
Add a Comment:
 
:iconiduna-haya:
Iduna-Haya Featured By Owner Mar 1, 2017  Hobbyist Digital Artist
Can I make an addition to the conclusions? :) 

It seems that if you edit a journal with 'notify your watchers', everyone mentioned (even new additions) do get a notification. I don't know if this is also the case for descriptions. 
Reply
:iconode-chan:
Ode-Chan Featured By Owner Dec 26, 2016  Hobbyist Digital Artist
Any idea how many mentions activate the spam filter? And how long does it last?
Reply
:iconladyscoora:
LadyScoora Featured By Owner Mar 7, 2016  Hobbyist Traditional Artist
Thank you for the information! My case doesn't apply to this I think, since someone mentioned only me and I still didn't got the notification. But it helped me understand a bit more (and at lest I know I'm not the only one having this bug haha). I will keep researching!
Reply
:iconlintu47:
Lintu47 Featured By Owner Mar 9, 2016  Hobbyist Photographer
Glad it could be of some help! It'd be really great if this stuff was fully explained to us so we would stop wondering how it works but what can we do about it other than explore and find some answers ourselves :)
Reply
:iconladyscoora:
LadyScoora Featured By Owner Mar 9, 2016  Hobbyist Traditional Artist
Yeah, it surely would be... :iconsatoshineplz:
Reply
:icondamselstock:
DamselStock Featured By Owner Jan 10, 2016  Professional Digital Artist
Unfortunately, this doesn't seem to be the case in regards to why my Mentions don't always work, neither on the receiving nor the sending end. I rarely send out mentions as it is, maybe two or three per week, and I know for a fact that I posted something that tagged my own art account and never received the notification on said account despite not editing the initial post. Other than that though, the Mentions feature has been a Godsend for the Stock and Resources community, especially. There are far fewer instances of deviants failing to notify us of stock usage as DeviantArt usually does it for them now.
Reply
:iconlintu47:
Lintu47 Featured By Owner Jan 12, 2016  Hobbyist Photographer
Perhaps the users that don't receive the mentions have them disabled?
Reply
:iconpuchimausu:
PuchiMausu Featured By Owner Sep 6, 2015  Hobbyist General Artist
Thanks, this was helpful.  I was having similar problems.  :)
Reply
:iconlintu47:
Lintu47 Featured By Owner Sep 9, 2015  Hobbyist Photographer
I'm glad i could help :)
Reply
:iconlintu47:
Lintu47 Featured By Owner Sep 5, 2015  Hobbyist Photographer
Thank you! :)
Reply
:iconthe-lost-hope:
The-Lost-Hope Featured By Owner Sep 5, 2015  Student General Artist
You're welcome :D
Reply
:iconcoffeenoir:
coffeenoir Featured By Owner Sep 4, 2015  Hobbyist General Artist
Thanks for doing the researc on this. I wish those in charge would be trying to fix problems like this instead of changing things that work.In just one day too XD by SuperAspieMan  Anti - Core Stamp by HavickArt  CORE by Kawiku  
Reply
:iconlintu47:
Lintu47 Featured By Owner Sep 5, 2015  Hobbyist Photographer
I'm glad i could shed some light on this :)
Reply
:iconlady-compassion:
Lady-Compassion Featured By Owner Sep 3, 2015  Hobbyist Digital Artist
Well done Lady Lintu  CoCo Melody La (Art Trade) 
Reply
:iconlintu47:
Lintu47 Featured By Owner Sep 4, 2015  Hobbyist Photographer
Thank you! 5 seconds hug by Bad-Blood
Reply
:iconcameronkobe:
CameronKobe Featured By Owner Sep 3, 2015  Hobbyist Digital Artist
Genuinely helpful post, thank you. :thumbsup:
Reply
:iconlintu47:
Lintu47 Featured By Owner Sep 4, 2015  Hobbyist Photographer
Thank you for reading :heart:
Reply
:iconrokatsu:
Rokatsu Featured By Owner Sep 3, 2015  Hobbyist Digital Artist
I have so many instances where I'm tagged in things, never get notified, and then miss out because of it ;w; it really sucks... they need to eventually raise the limit cause I'm always worried of not being tagged when I am. @@"
Reply
:iconlintu47:
Lintu47 Featured By Owner Sep 4, 2015  Hobbyist Photographer
I don't think the limit will be raised :(
Reply
:iconrokatsu:
Rokatsu Featured By Owner Sep 4, 2015  Hobbyist Digital Artist
If enough complain about it or agree to the idea I think it can be. >w< 

Did you notice a new bug where it doesn't show any of your notifications? 
Reply
:iconlintu47:
Lintu47 Featured By Owner Sep 5, 2015  Hobbyist Photographer
Everything seems to be working normal for me, did you report it?
Reply
:iconrokatsu:
Rokatsu Featured By Owner Sep 5, 2015  Hobbyist Digital Artist
No I haven't, but I might soon if I don't get sidetracked again ;w;
Reply
:iconlintu47:
Lintu47 Featured By Owner Sep 9, 2015  Hobbyist Photographer
I just hope you won't have any problems in the future :)
Reply
:icondiakoart:
Diakoart Featured By Owner Sep 3, 2015  Student General Artist
Your journal skin is amazing ! where can i have one ???
Reply
:iconlintu47:
Lintu47 Featured By Owner Sep 4, 2015  Hobbyist Photographer
I don't think you can, the person who made it deactivated the account a long time ago :(
Reply
:iconandorada:
Andorada Featured By Owner Sep 2, 2015
What a wonderful response - and such a great team work from everybody, to share this info!
You put so much work into this, Cristina! Thank you again! :huggle:
Reply
:iconlintu47:
Lintu47 Featured By Owner Sep 3, 2015  Hobbyist Photographer
Indeed, all have been very helpful sharing this around, i appreciate it a lot!
I'm glad i had something worth sharing :hug:
Reply
:iconandorada:
Andorada Featured By Owner Sep 3, 2015
:rose:
Reply
:iconlovethelieyoulive:
Lovethelieyoulive Featured By Owner Sep 1, 2015  Student Traditional Artist
Well that's good to know.
I thought the person I tagged was just ignoring me or something. XD

Thanks a lot for posting this. <3
Reply
:iconlintu47:
Lintu47 Featured By Owner Sep 3, 2015  Hobbyist Photographer
I was sad a few times because of that reason too :)
Reply
:iconhearsegurl:
HearseGurl Featured By Owner Aug 31, 2015
Very Informative and I have to say, I LOVE that cat gif! :la:
Reply
:iconlintu47:
Lintu47 Featured By Owner Sep 1, 2015  Hobbyist Photographer
Thank you! I know, she looks very intellectual :laughing:
Reply
:iconhearsegurl:
HearseGurl Featured By Owner Sep 1, 2015
Hehe! :giggle:
Reply
:iconcrgphotography:
CRGPhotography Featured By Owner Aug 31, 2015  Hobbyist Photographer
Then the limit needs to be raised. If it is being triggered this often and the average person has had this happen the spam limit shouldn't be so loose. It should be like 100 in a journal triggers it and I think it's actually based on the number of people having the issue more like 20 in a day.
Reply
:iconlintu47:
Lintu47 Featured By Owner Sep 1, 2015  Hobbyist Photographer
I'm pretty upset about it too, but i can't think of any way around this, i doubt the limit will be increased because then the spammers would also take advantage of it. It would be nice to figure out a way to differentiate us from the spammers but i can't come up with anything at the moment. If you have an idea though, i suggest you make a journal about it, ask people for input and then go make a suggestion on the forum. It's a long shot, but it's our only chance.
Reply
:iconcrgphotography:
CRGPhotography Featured By Owner Sep 1, 2015  Hobbyist Photographer
The thing is the limit is very low and from what I have seen 75% of the people effected if not more are not spamming. I think if they could get it to like 60% of the people to reach the limit are spamming it would be good. That and make the plz account icons transfer into a type of category under emoticons and make everyone allowed to use emoticons all the time and not count them in the mentions.
Reply
:iconlintu47:
Lintu47 Featured By Owner Sep 5, 2015  Hobbyist Photographer
I think the plz accounts cannot be changed since they are basically accounts just like ours.
Reply
:iconcrgphotography:
CRGPhotography Featured By Owner Sep 5, 2015  Hobbyist Photographer
Well I know they could create a program that takes a list of images and puts them into a section and most of the avatars I am pretty sure are simply the same link with different usernames.
Reply
:iconlintu47:
Lintu47 Featured By Owner Sep 9, 2015  Hobbyist Photographer
I have no knowledge in this field so i can't have an opinion on this though :)
Reply
:iconkoushoku-jin:
Koushoku-jin Featured By Owner Aug 31, 2015  Hobbyist General Artist
Many thanks for the head's up :thumbsup: or :goodjob:

( And I thought my senpais don't notice me via Mentions... =( )
Reply
:iconlintu47:
Lintu47 Featured By Owner Sep 1, 2015  Hobbyist Photographer
Who knows, your biggest senpai ever could have noticed you and you never knew about it :(
Reply
:iconkoushoku-jin:
Koushoku-jin Featured By Owner Sep 1, 2015  Hobbyist General Artist
:iconsobbplz:   Farand -senpai!~
Reply
:iconlintu47:
Lintu47 Featured By Owner Sep 3, 2015  Hobbyist Photographer
See, he noticed you :la:
Reply
:iconkoushoku-jin:
Koushoku-jin Featured By Owner Sep 3, 2015  Hobbyist General Artist
:hug: It works! *soft girlie squees*
Reply
:iconlintu47:
Lintu47 Featured By Owner Sep 5, 2015  Hobbyist Photographer
:iconexcitedlaplz:
Reply
:iconfarand:
Farand Featured By Owner Sep 1, 2015
:glomp:
Reply
:iconawesome43:
awesome43 Featured By Owner Edited Aug 31, 2015
Because I do an appreciation journal once a month  with the concept of personally thanking /featuring each and every person who features my work or mentions me, i find it very frustrating when I do not get notified that I have been mentionned for ANY reason or the people I feature do not get notified either. This makes me feel like not all deserving people get acknowledged. So in my opinion this is still not fixed to my satisfaction. 
Reply
:iconlintu47:
Lintu47 Featured By Owner Sep 1, 2015  Hobbyist Photographer
I understand your frustration, i feel the same way. Sadly I can't think of any way around this. :(
Reply
:iconawesome43:
awesome43 Featured By Owner Sep 2, 2015
Thank you for your reply. Hopefully some day this will be resolved to everyone's satisfaction. :iconhug1plz:
Reply
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